Happiness and personal fulfilment are an ever-shifting balance between collective and individual well-being, and private and working life.
The boundaries between collective and individual well-being, and between private and working life are being constantly redefined.
Happiness and personal fulfilment are achieved at work when people forge positive relationships and build communities where they feel they belong.
Communities do not develop spontaneously or naturally in the workplace.
When there's a sense of belonging, every contribution enhances the well-being of the entire community.
Happy people become real assets: not surprisingly, the most productive organisations are those where the sense of belonging is strongest.
Natural interaction is the cornerstone of positive relationships, communities and the sense of belonging.
Natural interaction is the instinctive ability to communicate as simply and effectively as possible.
Natural interaction rewrites the status quo in the workplace. No ifs or buts.
Natural interaction is the secret to rethinking processes: they need to be simple and fast, while also requiring knowledge, communication and collaboration.
Without natural interaction, processes are altered, slowed down, hampered or even made impossible.
With natural interaction, each individual demonstrates their skills and knowledge, contributing in a unique and original way to the processes.
The digital tools used for process management are outdated: they do nothing more than follow procedures.
People are looking for and implementing alternative tools, because work tools fail to focus on natural interaction.
People need digital tools that send and receive quickly, but which are also capable of depth, analysis and interactive reasoning. Horizontal and vertical.
People need tools that do more than simply send data. They need tools that empower them to capture high-value information, details and contextual nuances.
They need tools that can increase the value of an individual’s engagement and knowledge.
Each person in the workplace is a receiver and disseminator of knowledge, which arises through natural interaction.
Widespread knowledge, sharing and transparency are key to meeting economic objectives and targets.
Widespread knowledge needs to be preserved. It determines the organisation’s past and the way it shapes the present and puts the future into perspective.
Widespread knowledge spawns collective intelligence.
Collective intelligence allows the communities concerned to develop superior problem-solving capabilities.
Collective intelligence creates collective well-being. Collective well-being creates collective intelligence. It’s a chicken and egg scenario, and it doesn’t matter which comes first.
Forward-looking organisations invest in both collective intelligence and artificial intelligence, with an emphasis on the former.
Natural interaction is the glue that holds them together, making them both stronger.
Artificial intelligence is about computation; collective intelligence is about reasoning.
People should be given the opportunity to be happy and fulfilled.
When they are happy and fulfilled, people are the sum of nuances and uniqueness.
People are a true competitive advantage.
We must never stop pursuing natural interaction.
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