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Interacta Frequently Asked Questions (FAQ)

Because there are no stupid questions

Index

Access and Login

  • How do I access Interacta and what are the available authentication methods?

    You can access Interacta via mobile app (iOS and Android) or via web app, using browsers such as Chrome, Edge, Firefox and Safari. Access is supported with Google Workspace, Microsoft 365, dedicated Interacta credentials or, for authorized users, also via SPID (Public Digital Identity System).

  • Can I access offline?

    Yes, it is possible to write and consult content offline. Data synchronizes upon reconnection. This mode can be activated via the administration panel.

Analysis and Monitoring

  • Does Interacta provide analytics tools?

    Yes, the platform includes dashboards and reporting tools and can be integrated with BI tools.

Customer approach and support

  • Do you only sell the platform or do you also offer post-go-live support?

    Our approach includes onboarding, training, consulting and ongoing support. Our Customer Success team will continue to support you after the release. We offer assistance channels and evolutionary support to boost the use of the platform over time.

  • What if people in the company are not digitally ready?

    Interacta is designed to be simple and intuitive. Even less experienced users can use it easily, thanks to the familiar UI and the “social-network-like” approach.

  • Do you also offer additional services?

    We don't just sell the platform: we guide customers in designing their user experience, building their content and configuring the flows that best suit their company culture. Our goal is to generate real and lasting value.

Community and Collaboration

  • Is it possible to customize how information is structured?

    Yes, each space can be shaped according to the needs of the company, by choosing layouts, filters, and sorting and visibility criteria. It is also possible to integrate existing company search engines or knowledge bases inside the platform.

  • How does Interacta encourage users to access the platform?

    Interacta's social-network-like interface encourages participation through likes, comments, mentions, tags and notifications. Tools such as quizzes, polls, read receipts and missions are also available to encourage active sharing of information.

Usage, accessibility and customization

  • With which devices can I log onto Interacta?

    Interacta is available on: - Desktop (web app) - Smartphone (iOS, Android) - Tablet The experience is designed to be mobile first and inclusive.

  • Is Interacta accessible?

    Yes, it complies with WCAG 2.1 principles and is constantly updated to ensure accessibility according to the Digital Accessibility Act.

  • Is it possible to customize the interface?

    Yes, it is possible to customize the company logo, the platform URL and configure communities and homepages according to company needs.

Processes and Document Management

  • Can I create and manage business workflows inside of Interacta?

    Yes, with the integrated Workflow Designer you can create customized processes without writing code. It is possible to define statuses, rules, assignments and approval steps, for example for documents and requests, all directly from the interface

  • Can I attach files from other systems?

    In addition to directly uploaded files, you can attach links from Google Drive, OneDrive or other cloud sources, keeping all documents tracked and accessible.

  • Can I see the editing history of a document?

    Yes, each document maintains a history of previous versions, indicating who made the changes and when.

Integration and Compatibility

  • Can Interacta be integrated with other softwares?

    Yes, thanks to a REST API it can connect to HR systems, CRMs, ERPs and other document-management systems.

  • Is it necessary to have a company profile?

    No, Interacta also supports external users, as long as they are authorized by the company. However, integration with company profiles allows for a smoother experience.

Licensing and platform management

  • How does the licensing system work?

    Interacta has two license levels: basic users and advanced users. For more details, contact the sales team or your account.

  • Can I start with a limited number of users and then scale up?

    Yes, Interacta is modular and scalable: you can start with a limited number of licenses and expand them over time, following the expansion of the project.

  • Do I have autonomy in managing the platform?

    Yes, the administration console allows you to configure roles, communities, workflows and customizations independently, even if you don't have extended technical skills.

Notifications and Interactions

  • Can I choose which notifications to receive?

    Yes, you can customize notifications for each community or type of activity. You can choose whether to receive notifications via email, inside the app or have push mobile notifications, based on your preferences.

  • Can I mention colleagues or tag content?

    Yes, you can mention colleagues with the @ symbol and use hashtags to categorize content, making it easier to find.

  • Does Interacta support automatic translation of content?

    Yes, thanks to the integration with Google Translate you can translate the content of posts and comments directly within the platform, in a quick and intuitive way.

Why Interacta

  • Why choose Interacta?

    Interacta is a digital workplace platform that simplifies communication, collaboration and management of business processes. It is designed to adapt to people's real workflows, with a social and intuitive approach that promotes engagement and the dissemination of knowledge. It is not just a tool, it is an ally to improve the organization, involve teams and grow corporate culture.

  • Why choose Interacta if I already have other tools in the company?

    Many tools only cover specific functions (e.g. messaging, task management, archiving). Interacta combines communication, knowledge management and workflow in a single, integrated, and modular experience. It adapts to existing systems thanks to its APIs and does not impose rigid changes: it enhances what you already have and creates a single point of access to information and business relationships.

Roles, permissions and moderation

  • Can everyone see everything?

    No. The information is organized in spaces with differentiated roles and permissions. You can manage visibility, notifications, access and moderation of content.

  • How do you moderate a social and collaborative environment?

    Administrators and moderators can report, block or approve content. Communities can be public or private, with control over publication and interactions.

  • Can I see which content is most viewed or appreciated?

    Yes, native dashboards include statistics on views, interactions and confirmed readings, helping you understand what works and what doesn't and how to improve internal communication throughout.

Security and privacy

  • Is my data safe?

    Yes. Interacta is a cloud-native SaaS platform that uses encryption, secure authentication, backup and continuous monitoring. It is GDPR compliant and relies on European data centers. Interacta also relies on infrastructures compliant with the ISO/IEC 27001 standards for information security.

  • Does Interacta support multi-factor authentication (MFA)?

    Yes, Interacta supports two-factor authentication (2FA) to ensure greater security upon access. The second factor consists of a 6-digit code sent via email to the user, that the user will have to type after the password when logging onto the platform.

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Satisfaction 2025, 8 maggio, Terrazza Martini, Milano. L'evento dedicato alla felicità come motore della produttività e del business
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