The Intranet for working well, together
Satisfaction 2025, 8 maggio, Terrazza Martini, Milano. L'evento dedicato alla felicità come motore della produttività e del business
CFP is a cooperative with more than 800 members and employees , which operates in the porterage and storage services sector. In particular, it specializes in the handling and storage of goods on construction sites and in pharmaceutical, hospital and agri-food logistics. Furthermore, it has an internal section for industrial and civil cleaning. These are highly regulated areas where it is essential to maintain specific quality and safety standards.
through the dashboard and analytics section.
with real-time feedback to and from customers
thanks to digital forms
The problem
The world of cooperatives has very specific rules, times and needs. Cooperativa Facchini Portabagagli was interested in a digital solution to monitor the management of its numerous services, quickly trace important information and maintain a constant dialogue with customers. All fundamental aspects to improve the productivity and operability of people in the field . And this is where Interacta came into play.
The solution
Interacta was chosen as the ideal solution to manage activities and communication on CFP construction sites. The goal was to make everyone collaborate better and increase productivity. The solution was initially launched on two pilot construction sites . If the project worked, it would be replicated for all other orders. And so it was.
Interacta has worked mainly on two fronts:
In the first case, it was essential that each customer had a real-time view of the processes, activities and how the work was progressing on their construction site.
Interacta has become a unique and transversal communication and collaboration channel where:
The second area concerns the supervision of construction sites and related forms . Digitizing most of the important documents and inserting them into Interacta has made people much more autonomous in their search for information . Having the knowledge and documents they need, when they need them, is a great advantage compared to having to search for them from scratch.
Results
From the beginning, Interacta has played a fundamental role as a facilitator . Now, people in CFP are more involved, aligned and productive. The relationship with customers is more relaxed and the cooperative has made huge steps forward, adopting a more sustainable approach to work, from multiple points of view.
Interacta has enabled CFP to:
Another advantage was certainly the ease of adoption of the platform . Choosing Interacta means investing in a tool that is familiar to those who will use it. The solution was in fact designed not to add additional cognitive loads to fieldworkers who often do not have time to learn a new tool. Matteo Zanfi, Sector Manager at CFP, says:
"At the beginning there was a bit of concern. We know that changing people's habits is never easy. What actually happened was incredible: Interacta was perceived as familiar and from this a sort of natural engagement of the people in CFP was born."
Greater involvement and collaboration between people often also mean better ideas . Interacta by nature facilitates the creation of bottom-up processes and CFP has been able to experience this directly. Matteo Zanfi also comments:
“This was especially true where we were able to launch the solution massively: in these cases, we received a lot of feedback on how we could use Interacta for other processes that we hadn’t thought of. And some of these ideas are now becoming reality.”
One of the ideas put into practice is to use Interacta as a tool to manage the tracking of the delivery of personal protective equipment (PPE) to all end users of the construction sites where CFP works , through digital signature. This innovative system, Matteo Zanfi explains, certainly represents a point of future development of this important innovation project.
Thanks to the functionality of the post status transition, CFP can monitor and have a complete view of all activities. Another much appreciated feature is the ability to create custom reports through the dashboard and analytics section.
By better managing field activities and being able to involve field workers, customers and headquarters on the same platform, CFP has been able to achieve: greater collaboration, quality and safety on the construction site, more satisfied customers.
